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FAQ

Are your drones brand new or refurbished?

All drones sold on YourDronePlug.com are 100% brand new, factory-sealed DJI products. We do not sell used or refurbished units unless specifically labeled as such.

Are your drones U.S. or international versions?

Our drones are global (Hong Kong) versions. They are identical in performance and quality to U.S. models but may differ slightly in packaging or labeling. All products are genuine DJI items.

Do your drones come with a warranty?

Do your drones come with a warranty?

Yes. Every DJI drone purchased from us includes a manufacturer’s warranty through DJI.

Please note that our drones are global (Hong Kong) versions, which means the warranty service is handled by DJI’s Hong Kong service center.

As of June 26, 2025, DJI Care Refresh is not available for activation in the U.S. for these units. If you wish to purchase DJI Care Refresh, it must be done in the country of original purchase (Hong Kong).

In the event of a warranty claim or repair, the drone would need to be shipped to and collected from Hong Kong.

What if my drone needs repair or warranty service?

If your drone ever requires an official DJI repair, we can also handle the logistics for you — from Los Angeles to DJI’s authorized service center in Hong Kong.

We’ll assist with shipping, customs paperwork, and communication with DJI to make the repair process as smooth and worry-free as possible.

Can I register my drone with the FAA?

Yes. All DJI drones sold by us can be registered with the FAA using the serial number provided.

Do you offer free shipping?

Yes! We offer free domestic shipping anywhere within the United States.

How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 3–5 business days depending on your location.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and Shop Pay. All transactions are processed securely.

Can I cancel or change my order after placing it?

Orders can be updated or canceled within 12 hours of purchase, as long as the item hasn’t shipped.

Do you charge sales tax?

No, we do not charge sales tax on any orders placed through YourDronePlug.com.

Do you provide setup or troubleshooting help?

Yes! Our team can guide you through initial setup, activation, firmware updates, and basic troubleshooting to help you get flying right away.